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General Questions

What is the Lloyds Bank ClickSafe Service?

Lloyds Bank ClickSafe is a service provided by RSA Security Ireland Limited on behalf of Lloyds Bank and approved by both Visa and Mastercard®. Lloyds Bank ClickSafe helps you protect your cards online by letting you add an online personal password to your existing Lloyds Bank personal debit and credit cards and your business credit/chargecard and debit cards (excluding Lloyds Bank American Express® cards) providing you with added security and the reassurance that only you can use your Lloyds Bank cards online. The Lloyds Bank ClickSafe service only applies to online purchases at participating stores.

You will sometimes see the Lloyds Bank ClickSafe service being called Visa Secure or Mastercard® SecureCode either online or in other communications, however these names all apply to the same service which protects your card online.

Why am I being asked to register?

In recent years the internet has grown increasingly popular as a way of purchasing goods. This will help us protect your account and stay one step ahead of fraudsters.

When you buy goods and services in a shop, you are asked to enter your PIN to confirm the card is yours. Lloyds Bank ClickSafe does the same on the internet by asking you for your Personal Password before you complete your online purchase.

What happens when I pay online through Lloyds Bank ClickSafe?

When you make a purchase at a participating Lloyds Bank ClickSafe online store, Lloyds Bank ClickSafe issues a summary box just before the end of the checkout process. The summary box includes details of your order as well as your Login Name and Personal Message. If all this information is correct you need to approve the order by adding your Personal Password and clicking 'submit'.

  • If you register your card for Lloyds Bank ClickSafe for the first time when shopping online, you'll be asked to sign-up for the service before you complete your purchase by choosing a Personal Password. Your Login Name and Personal Message - the message that will appear each time before you make a purchase at a participating online store - will be given to you. We suggest you amend your Login Name and Personal Message as soon as possible through your Personal Account Manager which can be accessed at www.lloydstsb.com/clicksafe.

    You can also register your card online at any time through the Lloyds Bank ClickSafe registration website at www.lloydstsb.com/clicksafe. You will be asked to choose your own Login Name, Personal Password and Personal Message if you register this way.
  • After you have registered your card, when you are next shopping at a participating Lloyds Bank ClickSafe online store you need to enter your card details in the normal way. The Lloyds Bank ClickSafe summary box will appear automatically before you complete your purchase.
  • If the site is an authentic Lloyds Bank ClickSafe participating store you will see your Login Name and Personal Message, confirming that it's Lloyds Bank ClickSafe requesting your Personal Password so you know it's safe to proceed. Please note you may see the Visa Secure or Mastercard® SecureCode logo instead of the Lloyds Bank ClickSafe logo in these screens.
  • Enter your password and click 'Submit'. Your identity will then be confirmed and your purchase completed.

Why do I have to supply my personal information during registration?

The personal information you are supplying is compared with the data we hold to ensure that you are the authorised cardholder.

What is a Login Name?

Your Login Name is a way of identifying you that gives you more protection when you shop online. If you first register your card for Lloyds Bank ClickSafe while you are shopping online, you will be given a Login Name based on your first and last name. You can change your Login Name through your Personal Account Manager (at www.lloydstsb.com/clicksafe) and we suggest you do this straightaway. If you register your card through the Lloyds Bank ClickSafe registration website at www.lloydstsb.com/clicksafe you choose your own Login Name. You will need your Login Name for your future purchases, and to access your Personal Account Manager (at www.lloydstsb.com/clicksafe) which allows you to see the transactions you've made with your card at participating Lloyds Bank ClickSafe online stores.

You will be sent a registration email containing your Login Name when you first register your card through the Lloyds Bank ClickSafe registration website or through a participating Lloyds Bank ClickSafe online store.

What is a Personal Message?

If you first activate Lloyds Bank ClickSafe during online shopping you will automatically be given a Personal Message (6-30 characters long) which you should change straightaway through your Personal Account Manager at www.lloydstsb.com/clicksafe. If you register your card through the Lloyds Bank ClickSafe registration website at www.lloydstsb.com/clicksafe you choose your own Personal Message (also 6-30 characters long). The Personal Message will appear each time you use Lloyds Bank ClickSafe at a participating online store.

When you pay online and are asked to enter your Personal Password you must always look for your Personal Message before doing so. If it does not appear or is not the correct Personal Message do not continue with the purchase and call us on 0845 3000 044 if you're calling from the UK or +44 1702 278 270 if you're calling from outside the UK.

I have more questions. Where can I get more help and information on Lloyds Bank ClickSafe?

For more information, visit the Lloyds Bank ClickSafe web site at www.lloydstsb.com/clicksafe, or call us for help on 0845 3000 044 if you're calling from the UK or +44 1702 278 270 if you're calling from outside the UK.

Making the site accessible

What accessibility features are provided on this site?

The following accessibility features are provided:

  • Support for windows reader.

  • Support for resizing the text.

  • Support for No Java Script.

  • How can I resize the text?

    In the browser go to View ==> Text Size and choose "Largest".

    Where can I find more information on accessibility?

    Accessibility reference can be found in:

  • W3 accessibility guidelines
         (at http://www.w3.org/TR/WAI-WEBCONTENT).

  • W3 accessibility techniques
         (at http://www.w3.org/TR/WAI-WEBCONTENT-TECHS).

  • The Disability Discrimination Act 1995 (DDA)
         (at http://www.direct.gov.uk/en/DisabledPeople/RightsAndObligations/DisabilityRights/DG_4001068).

  • JAWS a screen reader for Windows (at
        http://www.freedomscientific.com/fs_products/software_jaws.asp).

  • Windows-Eyes a screen reader for Windows
        (at http://www.synapseadaptive.com/gw/wineyes.htm).

  • PwWebSpeak a screen reader for Windows
        (at http://www.soundlinks.com/pwgen.htm).